The six things that happen after you email us.
Every SRMG engagement runs the same way — because getting placement right is a process, not a pitch.
Most brokers pitch a capability deck. We think that gets the sequence wrong. The first ninety minutes of a good marine or specialty placement aren't about proving what we do — they're about understanding what you actually need. Here's what happens when you get in touch, from the first email to the day the policy binds.
First contact
A senior broker picks up the first call. Not a form, not a triage layer.
You reach us by phone, email, or the new-submission form. Within one working day (usually within four hours during Miami or London business hours) a senior broker picks up the conversation directly. No intake specialist. No handover. If we can't help — because the risk isn't ours, or because someone else is better placed to advise you — we say so on the first call.
Discovery
We understand what you already have, what you're actually exposed to, and what's non-negotiable.
A one-to-two-hour working conversation covering: current programme (if any), asset schedule, operating pattern, jurisdictional exposures, past claims, and the specific outcomes you cannot afford. This is where most placements are won or lost — the questions we ask here determine what we go to market with. We share notes back to you before proceeding.
Structuring
We design the programme before we approach markets — not the other way round.
We draft the risk architecture — coverage layers, retention, wordings, jurisdiction handling, response protocol — and walk it through with you before it leaves our desk. If a specific wording doesn't exist for what you need, we draft it. You approve the design or we revise. Nothing goes to underwriters until you've signed off on the intent.
Placement
We approach the specific markets that write this risk — not a spray-and-pray list.
Depending on the risk we route to Lloyd's syndicates, London company market, US surplus lines, Mediterranean carriers, GCC insurers, Bermuda specialists, or a combination. Each market gets a tailored submission — the same risk pitched differently to a war-risk underwriter and a hull carrier. We negotiate terms in parallel. You see quotations as they arrive, with our commentary on strengths, gaps, and negotiation leverage.
Binding & handover
The moment cover incepts, your operations team knows exactly what to do if something happens.
We issue binders and policy documentation, then run a handover call with the people who actually need it — your captain, marina manager, CFO, general counsel, or on-call security team. We supply a one-page incident protocol: who to call, in what order, what to say, what documents to have ready. Most clients discover this is the first time anyone has explained the policy to the people who'll actually use it.
Renewal cycle
The relationship starts at binding, not at pitching.
We track your exposure changes, market movements, and claims experience throughout the year. Ninety days before renewal we open the process again — usually with a re-marketing decision informed by twelve months of live data, not a rate-table extrapolation. If you had an incident during the year, the placement that follows knows what actually happened, not what got summarised in the notification.
Why we work this way
Most brokers optimise for placement volume. We optimise for what a placement looks like eighteen months in, when the claim happens or the market hardens or the exposure profile changes. That's a different business model — smaller pipeline, longer conversations, higher retention. It's the only one that produces the programmes we're willing to put our name on.
The process above isn't a diagram we drew for the website. It's what we do, in that order, on every mandate — whether the client is a superyacht owner in Monaco or an offshore energy operator in the US Gulf. If a step doesn't apply to your risk we say so on the discovery call and we skip it. What we don't do is compress steps 02 and 03 into an inbound form or an AI questionnaire.
If any of that sounds unusual for a broker to say, you understand why we're a boutique.